Refund policy
Return Policy
Due to the customized and made-to-order nature of our products, we generally do not accept returns or refunds unless the item has major defects, arrives damaged, the wrong item was received, or the package was not delivered.
To be eligible for a return, the item must remain in its original condition, including being unused, unworn, with tags attached, and in its original packaging. Proof of purchase or receipt is also required.
To request a return, please contact us via dragonsplaygroundinf@gmail.com or through our Telegram account. Returned items must be sent to the following address:
Room 4703, Building 2, Country Garden Center,
Lihu Street, Lihu Subdistrict, Zengcheng District,
Guangzhou, Guangdong Province, China 511300
Phone: +86 13701681570
Once your return request has been reviewed and approved, we will provide return instructions and shipping details. Items returned without prior authorization will not be accepted.
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Damages and Issues
Please inspect your order immediately upon arrival. If your item is damaged, has major defects, or you received the wrong item, please contact us as soon as possible so we can evaluate the issue and assist you accordingly.
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Non-Returnable Items
Certain types of items are not eligible for returns, including:
• Perishable goods (such as food, flowers, or plants)
• Customized or personalized products
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-returnable.
If you are unsure whether your item is eligible for return, please contact us before submitting a request.
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Exchanges
If you would like to request an exchange, please contact us first and provide details regarding the issue. After review and verification, we will arrange a replacement item as soon as possible.
The original item must still be returned to the address listed above for quality inspection and internal evaluation purposes.
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European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Returned items must still remain in their original condition, including being unused, with tags attached, in original packaging, and accompanied by proof of purchase.
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Refunds
Due to the customized and made-to-order nature of our products, refunds are generally not accepted unless the item has major defects, arrives damaged, the wrong item was received, or the package was not delivered.
If your refund request is approved, your payment will be partially or fully refunded to your original payment method within 10 business days, depending on the circumstances of the order and refund review. Please note that banks or credit card providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us via dragonsplaygroundinf@gmail.com or our Telegram account.